Rancho Comancho

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Not Saying Sorry

Rancho Comancho, il Club

Rancho Comancho, ospite dell'azienda agricola Nine del Lobo su una splendida collina, è un club aperto a tutti, ma NON è un maneggio. Chiunque può diventare socio e cavalcare con noi, purchè accetti e segua le poche ma precise regole che Rancho Comancho si è dato da sempre. Eccole.
Lo statuto
Regolamento di scuderia
Questi sono invece i costi.
Costi e servizi 2013
che possono essere pagati attraverso il nostro sito commerciale cliccando qui.
E questi i documenti da firmare
Liberatoria Privacy
Scheda personale soci
Scheda ammissione cavalli
I soci hanno uno sconto del 20% sulle tariffe del Bed & Brunch di Nine del Lobo.

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Same thing, it doesn’t matter what side of the Ocean…
Un bel post in cui si spiega perchè chi fa bene il suo lavoro, non solo con i cavalli, non ha ragione per chiedere scusa

Remembering the West

“Regret is unprofessional.” — M, Skyfall

Never say you’re sorry.  That was the cardinal rule of wrangling.

In customer service, the customer is always right.  Not here.  Here, the rules were a little different.  If something ever went wrong–and something often did–it was not the wrangler’s fault, it was not the horse’s fault (“Our horses don’t do that.”), and it was quite obviously, but always implicitly, the guest’s fault.  All that was usually true.  More importantly, in never saying sorry, we tiptoed across the legal tightrope of culpability and lawsuits, safeguarded by our training, first aid and CPR certification, and our trusted ability to make good decisions.  To apologize was to accept fault.  We did not.

I was amazed by two aspects of this equation: first, the general senselessness of guests and lack of regard for one’s personal safety around large and unpredictable animals (even in the case of some…

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